PRIVACY POLICY
Brazil Safe Closing™ Website & Platform (brazilsafeclosing.com)
Including CPF Assist, Non-Resident Bank Assist, and Deed Scanner
Last updated: January 13, 2026
This Privacy Policy explains how Brazil Safe Closing Ltda. (Brazil Safe Closing™, “we”, “us”) collects, uses, shares, and protects personal data when you visit or interact with brazilsafeclosing.com and when you use our related online workflows and mini-apps (together, the “Services”), including CPF Assist, Non-Resident Bank Assist, and Deed Scanner.
We provide administrative and informational services only. We do not provide legal, tax, financial, investment, or immigration advice or representation.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are and How to Contact Us
Brazil Safe Closing™ is an online-first service provider. Support is handled by email and WhatsApp, and we do not provide phone support.
General inquiries: info@brazilsafeclosing.com
Support (existing orders & account help): support@brazilsafeclose.com
Data Protection Officer (DPO): privacy@brazilsafeclosing.com
WhatsApp Support is available via the WhatsApp Support link on our main website (brazilsafeclosing.com).
Support hours: Monday to Friday, 09:00–18:00 Brasília Time (BRT), excluding public holidays. We aim to respond by the end of the next business day (BRT), though response times may vary during high demand.
Mailing location: São Paulo, Brazil (mailing address only; no walk-ins).
Registered office (for official correspondence): Rua Senador Paulo Egídio, 72 – Conjunto 1212, Sé – São Paulo, SP (State of São Paulo) – 01006-010, Brazil.
Platform note: the Brazil Safe Closing™ website and Services are operated under the Brazil Safe Closing™ brand.
2. Scope and Key Definitions
This Privacy Policy applies to personal data processed through the Services, including when you browse our website, create an account, submit forms, upload documents, make a purchase, contact support, or subscribe to our newsletter.
Key definitions used in this Privacy Policy include:
- “Personal Data” means information that identifies or can identify an individual, directly or indirectly.
- “Sensitive Personal Data” (under the Lei Geral de Proteção de Dados (LGPD)) includes certain categories such as biometric data or data about racial or ethnic origin, religion, health, or political opinions, when applicable.
- “Processing” means any operation performed on personal data, such as collection, storage, use, sharing, and deletion.
- “LGPD” means the Lei Geral de Proteção de Dados (Brazil’s General Data Protection Law).
- “Services” means the Brazil Safe Closing™ website and our related online workflows and mini-apps, including CPF Assist, Non-Resident Bank Assist, and Deed Scanner.
3. Information We Collect
We collect information you provide directly, information generated when you use the Services, and information we receive from service providers involved in operating the Services.
3.1 Information you provide
Depending on what you use, we may collect:
- Account and contact information (such as your name, email address, and phone number if provided).
- Service request details you enter into forms (for example, nationality, address, and other details required to prepare the administrative workflow you requested).
- Document uploads, which may include identity and proof documents (for example, passport, proof of address, registry documents such as a matrícula, and other supporting files depending on the service).
- Information you submit to schedule or coordinate services (for example, transaction reference details or a checklist of required steps).
- Communications you send to us (for example, support requests and messages).
- Newsletter subscription information (for example, your email address and subscription preferences).
3.2 Information collected automatically
When you access or use the Services, we may collect usage and device information such as Internet Protocol (IP) address, browser type, device identifiers, pages viewed, timestamps, referral URLs, and basic security logs. This helps us operate the Services, prevent fraud, and troubleshoot issues.
3.3 Payment and transaction information
If you purchase a service, we (and our payment processing partners) may collect payment and transaction details such as transaction amount, currency, payment status, and receipt information. We do not intentionally collect or store full payment card numbers unless a payment processor requires it as part of processing the transaction.
3.4 Information from third parties
We may receive information from third parties involved in providing the Services, such as payment processors, cloud hosting providers, analytics providers, communications providers, partner banks (for Non-Resident Bank Assist), and government or registry authorities (for example, CPF issuance authorities and property registries) where relevant to your request.
4. How We Use Information
We use personal data to:
- Provide and operate the Services, including creating and managing accounts and orders.
- Review, validate, and organize the information and documents you submit for an administrative workflow.
- Prepare and transmit administrative application packages to relevant third parties when you request a service (for example, CPF issuance authorities, partner banks, or registries/cartórios).
- Generate and deliver informational outputs (for example, a structured property snapshot) and coordinate clarifications or follow-ups.
- Communicate with you about requirements, signatures, status updates, and support requests.
- Process payments, invoices/receipts, refunds (if applicable), and prevent fraud.
- Maintain security, monitor for misuse, and troubleshoot technical issues.
- Comply with legal obligations and respond to lawful requests.
- Improve the Services, including analytics and quality assurance (using aggregated or de-identified information where feasible).
- Send service-related messages and, if you opt in, marketing communications such as our newsletter (you can unsubscribe at any time).
Automation and AI note (Deed Scanner): We may use automated tools, including Artificial Intelligence (AI), to help extract and structure information from documents. Where used, outputs are intended to support administrative and informational workflows and may be reviewed by humans for quality control.
5. Legal Bases for Processing (LGPD)
Where the LGPD applies, we rely on one or more legal bases to process personal data, including: performance of a contract or preliminary procedures related to a contract; compliance with legal or regulatory obligations; legitimate interests (for example, maintaining security and preventing fraud); and consent where required (for example, certain marketing communications).
6. How We Share Information
We share personal data only as necessary to operate the Services and provide the administrative support you request. Recipients may include:
- Service providers that host or operate parts of the Services (for example, cloud hosting, storage, email delivery, and analytics providers).
- Payment processing providers.
- Communication providers (for example, email or WhatsApp-related support operations).
- Partner banks and related counterparties (for Non-Resident Bank Assist) for account review and decision-making.
- Relevant Brazilian authorities and registries/cartórios (for example, CPF issuance authorities and property registries) as part of administrative submissions or retrieval requests you authorize.
- Professional reviewers or contractors engaged for quality control (for example, review of outputs in Deed Scanner), subject to confidentiality obligations.
- Authorities where required by law or to protect rights, safety, and security.
We do not sell your personal data.
7. Where Data Is Stored and International Transfers
We use Brazil-hosted infrastructure for storing documents and operating the Services where feasible (for example, Brazil-hosted cloud infrastructure). Some service providers may process data outside Brazil depending on their infrastructure and support locations (for example, certain email delivery or payment processing systems).
Where international transfers occur, we take reasonable steps designed to implement appropriate safeguards through contractual and technical measures consistent with applicable law.
8. Data Retention and Deletion
Document retention: as a standard baseline, uploaded documents are retained for approximately six months (roughly 180 days) and then automatically deleted.
We may retain certain records for longer when necessary for legitimate business purposes, compliance obligations, dispute resolution, fraud prevention, or accounting (for example, transaction and receipt records). Even after document deletion, we may retain minimal client relationship metadata (for example, order identifiers and service history) for internal recordkeeping.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal data. This may include encryption during transmission, access controls, and security logging. No online system is 100% secure, so we cannot guarantee absolute security.
10. Cookies and Similar Technologies
We may use cookies or similar technologies to operate the website and Services, maintain sessions, improve performance, support basic analytics, and protect against fraud.
Where required, you can manage cookie preferences through your browser settings or through cookie tools available on our website. For more information, refer to our Cookie Policy, if available on brazilsafeclosing.com.
11. Your Rights (LGPD)
Subject to applicable law, you may have rights such as access, correction, anonymization, deletion (in certain cases), portability, information about sharing, and withdrawal of consent (where processing is based on consent).
To exercise your rights, contact our Data Protection Officer (DPO) at privacy@brazilsafeclosing.com. We may request information to verify your identity before acting on a request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. If changes are material, we may provide additional notice within the Services or by email where appropriate.